Frequently Asked Questions
Do you fix / repair all vacuums and how long will I be without my vacuum?
We fix most major brands of vacuum cleaners and usually in about an hour. Time may increase if we have to order parts. Because there are so many vacuums on the market today, it’s almost impossible to carry all the parts needed to fix every vacuum cleaner. We have a large selection of the most popular parts for vacuum cleaners on the market today. We monitor the industry for defects in engineering or weak spots on the vacuums so we can keep up to the demand on these parts.
Do you fix / repair all central vacuum systems and how long will I be without my vacuum?
Yes, we fix all central vacuum systems and usually within an hour. However, in some cases special parts my need to be ordered.
Do you do in home service calls on central vacuum systems?
Yes, we do in-home service calls, usually the same day. Most times we are at your home for less than an hour.
Do you sell vacuum cleaners?
Yes, we sell vacuum cleaners. Most vacuums we sell are of high quality and can only be purchased at a vacuum specialty store, like ours. We also have great deals on vacuum cleaners from most major brands.
Do you install central vacuum systems and how long does it take?
Yes we install Central Vacuum systems. We have a team of installers ready to install a central vacuum in your house, new or old. If your home is new and the builder has roughed in your house for a central vac, and your basement is not finished, it is a good idea to have the pipe extended out into the garage and capped for future use. Central vacuum systems take on average 4 hours to install.
Do you sell parts for vacuum cleaners?
Yes, and we have one of the largest selections of parts, bags, belts, filters, hose kits and many other accessories in stock, for most major brands of vacuums.
Do you charge for vacuum cleaner repair estimates?
Absolutely not. We pride ourselves in giving our customers free estimates on all our repairs before we begin. Even if you purchased your vacuum cleaner elsewhere. However, if it is a carpet shampooer or steam cleaner, like Bissell, Hoover or Polti, there is a small estimate fee, as it can take a long time to determine the cause of the repair.
Do you rent vacuums / carpet shampooers?
Unfortunately no. We get a lot of calls regarding this, but the vacuums and shampooers we rented would come back in extremely bad condition. For health reasons, it was not a good way to conduct business.
Do you provide loaner / courtesy vacuums?
Yes. In certain cases if you purchased a vacuum from us and needed to have a replacement vacuum while yours is being repaired, or if we are installing a central vacuum system in your home and are moving in before the vacuum is installed.
Do you fix vacuums under the manufacturer’s warranty?
Yes. We are the warranty depot for most major brands. Please call to see if yours is one.
Can I get FREE advice over the telephone about buying or repairing my vacuum cleaner?
Absolutely, yes. Just call 1-800-555-5555 or locally call 905-830-4949 for free phone advice on any vacuum related problem, portable or central.
How do I get to your store?
Please check the Map on our Contact Us page